UPDATED COVID CANCELLATION POLICY:

​

Cancellations made as a result of Port Macquarie or guests' local government lockdown for the dates reserved:
Free Cancellation (full refund of monies paid) or Free Reschedule - only for any reservation made directly with Beaches Holiday Resort.

May not be applicable for reservations made with a third-party, ie Booking.com, Expedia etc.

​

In case of "No Show", full amount of booking is payable.

TERMS AND CONDITIONS

Occupancy
 

• Maximum 2 adults per 1 bedroom apartment (2 included in rate)

• Maximum 4 adults per 2 bedroom apartment (4 included in rate)

• Maximum 5 adults per 2 bedroom '+ extra bed' apartment (4 included in rate)

• Maximum 6 adults per 3 bedroom apartment (6 included in rate)

• Extra person tariff available at $25 per night extra
   

Please note, this rate/occupancy is for bookings made direct with Beaches Resort Holiday Apartments, not through online agents. We cannot supply extra mattress or change our standard bedding configuration (ie singles into a Queen).
 

​

Reservations of Apartments

• All apartment linen included in Tariff (bring your own Beach Towels)
   

• Tariffs subject to change without notice.
   

• Whilst we will endeavor to provide you with your requested / booked apartment, there are no guarantees.
   

• Check in time 2PM - 5PM. Check out time is before 10:00AM.
   

• Minimum Check-in age is 19yrs, photo ID required. Otherwise, follow Schoolies conditions.
   

• Deposits required at time of booking:

  • 1 Day = 100%

  • 2 Days = 50%

  • 3+ Days = 30%

  • Special events = 50%

  • Special Deals/Offers = 100% (not cancellable, $40 reschedule fee within Deal limit)
     

• Balance of monies for stay is payable on day of arrival and not subject to refund for shortened stay.
   

• Cancellation:  28 days notice of cancellation or part cancellation is required for a deposit to be refundable
   

• No Show or Cancellation within 3 days of arrival, full amount of booking is payable.
   

• All refundable deposits are subject to a $50 cancellation fee plus any commissions already paid.
   

• Cots & high chairs must be pre-booked. Charges apply.
   

• Cleaning:  Apartments are not serviced during your stay unless requested:

  • Full Linen Change (Towels and Sheets only) – $30

  • Full Room Service (Linen Change + Vacuum/Clean) – $50

  • Extra Bath Towel – $5

  • Wet Beds/Mattresses requiring treatment – $100
     

• Guests are responsible for any fees or charges incurred in relation to breakages, loss or damage to the unit & common property resulting from their stay, including any additional cleaning, repairs or replacement items; see the schedule of optional extras in the apartment compendium, also posted on the wall near the Kitchen light switch.
   

• Beaches Resort Holiday Apartments are strictly non-smoking. Smoking not permitted inside Apartments, on anywhere on the property (including garage). If smoking in apartments, or on premises, you will be removed from the premises, and a fee/charge applies – $250.
   

• All Rubbish and Recycling to be removed from Apartments and place in bulk bins in the Garage – $15 service fee if required.
   

• Excess Cleaning Charge where food and/or rubbish left on Furniture or the floor – $20
   

• Strictly no pets allowed.
   

• Rooms are for accommodation only. NO APPROVAL will be given for any function or party.

​

​

Local Special events (ie: Ironman, 1/2 Ironman, State Touch Cup etc) –

​

• $50 Booking Fee at time of booking, if 50% deposit is not paid at time of Booking. This is non-refundable.
   

• The 50% Deposit is payable 6 months prior to event, if paid at time of Booking, the Booking fee is waived. 
   

• The remaining 50% balance will be charged to nominated Credit Card on the day of Arrival. (This is to streamline the checkin process).

​

​

Seniors Specials  

Advertised Discounted rates – You must hold a Seniors Card, and show it on check-in 7 nights for $700 for a 2 Bedroom apartment (max 4 people).

• Discounted rates do NOT apply during Peak periods (school holidays) or Local Special Events.

​​

​

Payment Accepted

​

Please note that due to the health and safety of our staff, we cannot accept cash.

We are unable to process EFTPOS cards.

We accept Visa, Mastercard and Amex Credit Cards and Debit Cards 

You may also direct transfer to our bank account below. 

​

​

​​Direct Credit of Accommodation
 

ANZ Bank  
BSB: 012-804   Account: 4694-43335   
Name: Beaches Trust Account

Reference: Name and/or Booking Reference Number